Burger King: Business Communication Processes

Burger king Business dialogue ProcessesThe Burger King is international strong Food chain was founded in 1953 in Jacksonville Florida. At that period the get to is insta-burger. The original founders and owners, Kieth J. Kramer and his wifes uncle Matthew Burns, opened their first stores about a piece of equipment cognise as the Insta-Broiler. After the original company began to falter in 1959, it was purchased by the Miami, Florida franchisees James McLamore and David R. Edgerton who renamed the company Burger King. After independent for eight years, the company expanding around 250 locations in the United States, when they change it to the Pillsbury Company in 1967. accord to my acquaintance the Burger King in New Zealand the previous owner was Dennis J iodines and Mark Backhaus and they sold out Burger King to Anchorage Capital Partners Australian Company. Anchorage quisling Mark Bayliss become chairman of the New Zealand Burger King operation.My object glass in this re port is discussing dialogue performance in Sylvia park Burger King. The reason croup this to choose this billet because I was working in this company for tight one year and I was watching day by day communication process ,how it is sound and how it is important for business.Business demographicsBusiness Communication business communication is the communication surrounded by the people in the validation for the purpose of carrying out business activities. It may be oral, verbal, written etceteraIn Burger King thither is different stages where the communication process takes patch ,in intern everyy the communication is MEMOS,BUSINESSLETTERS,E-MAILS, MANUALS ,METTINGS, NEWSLETTERS and these communication be very important in business to met main objective.The communication process in management directs argon.That agent how communication is occurs in different level of management levels that ar delineateing. cryst aloneize level management CEO and separate top level manag ement. sort out level manager ( atomic number 18a manager) and eating house managers.Restaurant manager and lower level manager.Restaurant managerAssistant managerSalary managerhourly managerTeam leaderCrewThe communication process in different station in Burger KingFront counter and rove making in this process, the effort counter soulfulness take the swan of customer and after that trough permeate the rank maker got core to make a customer launch.Drive thru person and customer when a car comes to movement thru the order taker and customer occur each(prenominal) different via headphone and speaker and mice.Order making (boat) to the fry station the cooked crossing is delivering FRY STATION to the boat PHU (PRODUCT HOLDING UNIT) gibe to the order requirement by verbal communication. For utilization if on that point is order of five BK chicken and so the boat person told fry station person please down five chicken if other person says yes then boat person says than ks that is compiled communication process.In our Burger King (Sylvia Park) there is screens in each station for example front counter order, start out thru order, boat station, fry station and boiler station. That agency how message is passes from one station to other station.Drive thru and order making in this process, drive thru person take the order of customer and after that trough screen the order maker got message to make a customer order.Burger King menu board is broad(a) example of nonverbal communication process because if customer come to place order first see what he/she want after looking menu board he/she break up what is good meal deal.I have one good example to explain the whole communication process in steps measuring rod 1 Front counter person winning order (verbal communication) between the customer and front counter person.Step 2 Enter order in the system .that is encoding electronic machine that message to front counter to the kitchen screen (decode message in read able form), that is non verbal communication.Step 3 Boat person prepare order and carry ordered burger on the level.Step 4 After getting burger the boxing person packs the order and gives to customer.So for complete communication process there is various steps and how these steps are important in business communication.Burger King goalsBurger King want to individualize each customers order and ply the profligateest service possible that the fast nutrition restaurant estimate and nominate good customer service.Burger Kings policy is to give the customer numerous choices and to accurately and readily provide whatever the customer chooses for example our restaurant menu board provide customers graphical communication.Burger Kings procedures are similarly arranged with their goals. In order to individualize each order they provide customers with some options when ordering. Some options include fries or onion rings, cheese, bacon, mustard, ketchup, mayonnaise, lettuce, tomato, pickles, and onion.The customer slew pick any combination of these options that they desire, such(prenominal) as different meals of backbite burger, chicken burger and salad burgers.One employee takes the customers order, the customer then moves down the line where other employee is preparing the order. Mean fleck, the original employee is taking another customers order. Customers also get their own drinks while they are waiting for their meal. This makes service much faster in that employees do not have to prepare drinks or provide refills.The climate at Burger King was very pleasant and customer nookie enjoy their meals by watching television at dining room.The restaurant was very undress and there were no loud noises from the service area. They also provided relaxing medical specialty for customers to listen to while dining.Burger King possessed more than adequate communication and leadership. Employees gave the customers feedback on their orders. Each customer rec eived a receipt, which enabled them to double-check their order. The employees also read the order back to the customer before handing them the order.In hurt of leadership, a manager does visit to every station and he is taking order and coaching round in proper way. FOR EXAMPE he is do supervision every station and lead every team segment so everything goes in proper manner.Burger Kings subtlety and ethicsBurger King last elbow room how improving ethics in shaping that means lesson rights and wrong of any decisions in Burger King.How people behave in brass for example in our Burger King company had made some rules and normal so all the staff should follow those rules, and how all the staff behaves with each other and how they behave with customers.By providing staff proper training to cite company values so that all atom of the organisation should watch proper way of work.For example in the Burger King the company shot standard of all food and safety like temperature , holding time of all harvest-homes, and the culture of Burger King includes standards , spoken communication ,way of behaving, way of communicating, way of dressing .Standards conniption standard of merchandises temperature, holding time and the entire staff member follow these standards.Language we have different staff form different culture and ethics values but at work place all the staffs speaks only English language.Dressing company having dress of all staff so that dress communicates any one is working in Burger King. behavior of behave every staff behaves politely and friendly.Management of acquaintance re comesAccording to that concept knowledge management how the knowledge put in very much and how it is good for any organisation. So for this first decide what organisation objective is.For our Burger King the main objective is providing good tonus of fast food and good customer service to achieve this objective there are some steps.Manager should have good knowledge o f food.Good quality of foodGood cooking equipment.Trained all staff in proper wayAll staff should follow rules in fast food organisationProvide latest technology equipment and sharing that knowledge with staff and how effective it is.To trained staff how to sale more product by kindleing customer, if customer want only whopper burger then suggest him buy meal its cheaper.To share knowledge of new equipment to all staff. congregation energizingsIs the study of convocations, and also a general term for pigeonholing processes. Relevant to the fields ofpsychology,sociology, andcommunication studies, agroupis two or more individuals who are connected to each other by complaisant relationships.Because they interact and influence each other, groups develop a number of dynamic processes that separate them from a random collection of individuals. These processes include norms, roles, relations, development, enquire to belong, affectionate influence, and effects on behaviour. There is some barrierRisking when taking in group how much a person can take lay on the line in communication.Expectations that means in group what the other people stomach from you and how to control your expectations.Avoidance that means behaviour of a person to do use to avoid, may be that is habit or people can change their behaviour to make more relation with their group.Probing that means how you explain in group according to the requirement of other member of group.Control when any one taking in group and other member control you in his way how you feel in that communication. button up sometimes it better way to asseverate silence in group according to the situation.Meeting managementIn any business chance on is very important part of communication, and to make skirmish run efficaciously are following points.An effective meeting serves a useful purpose. This means that in it, you achieve a desired outcome. For a meeting to meet this outcome, or objective, you have to be clear a bout what it is the purpose of meeting. by and large manager in any organisation call a meeting to discuss something important discussion.Use time wisely time is a precious resource, and no one wants their time wasted. With the amount of time we all spend in meetings, you owe it to yourself and your team to streamline the meeting as much as possible. So in meeting make docket, the agenda is what you leave behind refer to in order to keep the meeting rivulet on target and on time. For making agenda some points should be consider.Priorities-what main topic is discuss in meeting.Results-what decisions will be taken.Participants-who are attending the meeting.Sequence-order of discussed topic.Timing-discussion time of topic.Date and Time-when will the meeting take place.Place-where will the meeting take place.Satisfied participants that a sensible process has been followed at a time you have an agenda prepared, you need to circulate it to the participants and get their feedback and i nput. Once in the meeting, to ensure maximum satisfaction for everyone, there are several things you should keep in mindIf certain people are doing conversation, make a point of asking others for their ideas.At the end of each agenda item, quick summarize what was said, and ask people to confirm that thats a fair summary. thence make notes regarding follow-up.Note items that require further discussion.Watch body language and make adjustments as necessary. Maybe you need a break, or you need to stop someone from speaking too much.Ensure the meeting cincture on topic.List all tasks that are generated at the meeting. Make a note of who is assigned to do what, and by when.At the boney of the meeting, quickly summarize next steps and inform everyone that you will be displace out a meeting summary.StakeholderThe Burger King manages to communicate with all involvement holders with who are straight off and indirectly linked with the organisation.Management and employees they also comm unicate with Burger King their jobs, pay and working hours etcCustomers customers are also communicating with organisation when they buy any product.Supplier different supplier can communicate with organisation such as bakery supplier, beef and chicken bar supplier, salad suppliers, equipment suppliers all are communicate according to their requirement.Banks company communicate with banks, directly transfer money to company account by using eftpos (electronic device). monetary organisation provide finance to an organisation.Government the government tax policies oddly Inland Revenue communicate with organisation to pay tax according to sales of organisation.Trade unions these unions are communicating with worker of organisation to provide laws and rights of worker.City council communicate with organisation that business runs according to government standards and providing good quality product.NetworksIn our Burger King there various methods of communications such as telephone, fax , internet, E- mail, etc. There are two types of networksLOCAL country NETWORKS (LANs) where all the electronic machines are connected with each other and close to each other.WIDE AREA NETWORKS (WANs) where estimator communicate with each other via telephone lines or wireless transmission.Some examples of networks in Burger King areMinder Thats electronic device which connected with PHU (PRODUCT UNIT HOLDER) calculated which product is expires after a certain limit so the screen of baby minder communicate with staff which chicken patty is expired.Drive thru system that electronic device which can communicate between Burger King staff and customers. net communicate managers with head office via emails.Telephone this is also good source of communication in business.Electronic device to help taking order on front counter and drive thru and that system connecting with main computer in the office.ConclusionTo conclude that the communication process takes place in different level in Bur ger King, like as verbal, and non-verbal and different sources are apply to complete this process step by step and how it is effective in the organisation. In our organisation how people communicate with staff, manager communicates with staff, networks used in organisation.